How to read emails sent through hushmail

Hushmail for Healthcare is an encrypted email service that can be used by healthcare providers. Your confidential healthcare information must be protected because of PIPEDA and PHIPA laws. This means healthcare providers cannot send confidential information over the internet that is not encrypted or protected in some way. By using Hushmail, I can email you confidential information (e.g., reports, letters, or completed forms). 

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How to Open a Hushmail Message:
The first time you are sent a Hushmail, you will receive an email notification. Then you will be asked to create a passphrase/ password to open the message (I don't create your passphrase or know your passphrase). Please remember your passphrase. Fortunately, most web browsers can save the passphrase for you (but only do this on devices that are not shared)! You can use your browser's preferences to activate this feature. Alternatively, you can open the Hushmail message by signing in with your Google, Apple, or Microsoft account. 

​What to do if you forget your passphrase:

1. Open the email with the Hushmail notification and click the blue "Read your secure email" button.
2. A new window will open. Click the blue "Can't remember your passphrase?" link below the password field.
3. Click the blue "Reset my passphrase" link.
4. Create a new passphrase according to the instructions. All emails that were previously sent to you through Hushmail will be deleted for security reasons if you forget your passphrase. Therefore, please ask me to resend my last email to you.  These instructions are based on a post from Mindsoother.com 

Author

Dr. Candice Bovell, Ph.D., C.Psych. is a Clinical Psychologist who treats adults with depression, anxiety, and stress online in Ontario, Canada.

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