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Online or virtual psychotherapy has been around for many years. In 2020 it became extremely popular (we all know why). I wrote about the benefits of online therapy in 2021 (read my blog post here), but I’m writing about it again because now I have four years of full-time experience with it. Honestly, I love providing online therapy and I plan to keep doing it. You can receive online therapy by using a video conferencing app on your computer, tablet, or phone.
Online therapy isn’t for everyone, and some people prefer in-person therapy sessions. There are psychologists who are now providing in-person sessions, but many (like me), have remained exclusively online. Are you trying to decide if online therapy would be a good fit for you? Here are some reasons to stay home and give online therapy a try!
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After your first appointment is booked, you will receive an email invitation to your Wellness View Jane App Account. You will be asked to create a username and password (please remember this information or save it to your browser if you use a private device). You can also log in with your Twitter, Facebook, or Google credentials. Bookmark and use this link to check your account and manage your future appointments, https://cbpsych.janeapp.com/login.  Screenshot of Jane App Account login page 
Using encrypted email, like Hushmail, is safer than regular email apps.
Hushmail for Healthcare is an encrypted email service that can be used by healthcare providers. Your confidential healthcare information must be protected under PIPEDA and PHIPA laws. This means healthcare providers cannot send confidential information over the internet that is not encrypted or protected in some way. By using Hushmail, I can email you confidential information (e.g., reports, letters, or completed forms).
Once you get used Zoom, using it will feel easy!
No matter whether you call it online therapy, e-therapy, or virtual therapy--it's here to stay. I have fully embraced online therapy as have many people who want psychotherapy. Therapists can choose from many online therapy platforms that provide encrypted video to protect your health information as required by PIPEDA and PHIPA laws. For Wellness View, I chose Zoom for Healthcare because of its encryption, ease of use, and because many people are already familiar with Zoom. Zoom for Healthcare has more safeguards than the free version, it is used by many health care providers in Canada, and the recording function can be disabled for meetings (recording is disabled for Wellness View appointments).
 Research supports the the efficacy of e-therapy for many mental health issues. The COVID-19 pandemic shook the world. In March 2020, our daily routines and freedom of movement came to a halt in Ontario and all over the world. In order to continue services for clients, psychologists and other professionals switched to virtual/online practices and telephone services. This was the only way clients could continue their therapy or start therapy. E-therapy is the provision of psychotherapy by using technology such as video platforms, telephone, online self-help, or even text-messages. This was new for many practitioners and clients alike. But e-therapy has been around for years, there is a wide body or research demonstrating its benefits for clients, and it can be used to treat many problems, life difficulties, and mental disorders (Bibliography of Telehealth Research).
 E-Therapy (or virtual therapy or telehealth) is a term that describes the use of technology to provide psychological services from a distance. In other words, e-therapy takes place when a therapist and client are not in physical proximity to each other. The COVID-19 pandemic triggered the mass adoption of e-therapy by psychologists. Furthermore, many people are now accustomed to working and communicating daily using video platforms. In fact, some clients prefer the convenience of e-therapy over face-to-face therapy sessions, and many have become comfortable with the technology. This post will focus on video therapy and telephone therapy provided by psychologists.
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Candice Bovell, Ph.D., C.Psych.
Clinical Psychologist Archives
June 2025
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