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This post was updated on June 19, 2025.
There are many reasons why I don't give free, 10-minute consultations.
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 Welcome to my new practice! Dear Markham Psychologists Clients,
Thank you so much for bearing with me through this planned transition! You have trusted me with your psychological service needs, and I hope to make these changes as seamless as possible. As always, my focus is on helping you to feel better and these changes will allow me to focus on helping, rather than on administrative tasks. If you have any questions or concerns, please email me and we can discuss them. Sincerely, Dr. Candice RECORDS TRANSFER TO WELLNESS VIEW On August 28, 2023, if you are one of my clients, your contact information will be transferred from Markham Psychologists to Wellness View Psychological Services Ontario. I will remain the custodian of your therapy notes, reports, and appointment records. Markham Psychologists will retain your billing records on their Jane App online booking platform. I will attempt to download this information manually, but this will take a few months. You will not be able to access your old billing records from my new Jane App. Update August 27, 2023: I have obtained a copy of your billing records. A report of your billing history may be compiled manually. Please request a billing report only if necessary (e.g., when requesting a copy of your clinical file). Please allow a few days to compile the report. After your first appointment is booked, you will receive an email invitation to your Wellness View Jane App Account. You will be asked to create a username and password (please remember this information or save it to your browser if you use a private device). You can also log in with your Twitter, Facebook, or Google credentials. Bookmark and use this link to check your account and manage your future appointments, https://cbpsych.janeapp.com/login.  Screenshot of Jane App Account login page 
Using encrypted email, like Hushmail, is safer than regular email apps.
Hushmail for Healthcare is an encrypted email service that can be used by healthcare providers. Your confidential healthcare information must be protected under PIPEDA and PHIPA laws. This means healthcare providers cannot send confidential information over the internet that is not encrypted or protected in some way. By using Hushmail, I can email you confidential information (e.g., reports, letters, or completed forms).
Once you get used Zoom, using it will feel easy!
No matter whether you call it online therapy, e-therapy, or virtual therapy--it's here to stay. I have fully embraced online therapy as have many people who want psychotherapy. Therapists can choose from many online therapy platforms that provide encrypted video to protect your health information as required by PIPEDA and PHIPA laws. For Wellness View, I chose Zoom for Healthcare because of its encryption, ease of use, and because many people are already familiar with Zoom. Zoom for Healthcare has more safeguards than the free version, it is used by many health care providers in Canada, and the recording function can be disabled for meetings (recording is disabled for Wellness View appointments).
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Candice Bovell, Ph.D., C.Psych.
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June 2025
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